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FREQUENTLY ASKED QUESTIONS
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WHAT IS THE PRICE OF SHIPPING COSTS?
It depends on your destination, shipping costs are calculated when choosing the carrier
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IN HOW MUCH TIME WILL I RECEIVE MY ORDER?
Orders are usually shipped the day after receipt of payment or at the latest on the next day (excluding weekends and holidays).
With colissimo: Once your parcel sent, your international package is delivered between 3 and 8 days (Excluding weekends and holidays)
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I WANT TO EXCHANGE OR THE ITEMS ORDERED?
You may return the item that did not fit within a period of 14 days. For this please contact us from the tab "contact" page and we will communicate you the return address. However you must know that transportation costs remain the customer.
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I RECEIVED AN ITEM THAT DOES NOT MATCH THE ONE THAT I ORDERED?
If the product received is not the one ordered (package reverse or preparation error), we will undertake an exchange to the extent of available stocks. We undertake course to return you the article as soon as possible. To do this, go to the section Exchange and have. The approach is to perform detailed.
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I RECEIVED A FAULTY ITEM WHAT SHOULD I DO?
If, despite our vigilance you received a defective item, we promise you of course to exchange the item as soon as possible. To do this, contact the customer service or in the "contact us"
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WHERE CAN I FOLLOW MY ORDER?
You can at any time access the history and status of your orders in the My Account, My orders .